Refund policy

Shedaxsa's Place Return & Refund Policy

Effective Date: July 28, 2026

At Shedaxsa's Place, we work with trusted production and fulfillment partners to bring you quality products. Because we offer both custom-made print-on-demand items and dropshipped apparel, our return policy varies by product type.

Please read the information below before placing your order.

Print-on-Demand Products

Our print-on-demand products are custom-made specifically for you after your order is placed. Because each item is made to order, we cannot accept returns or exchanges for customer preference.

We Do Not Accept Returns or Exchanges For:

  • Ordering the wrong size

  • Ordering the wrong color

  • Buyer’s remorse or change of mind

  • Accidental purchases

Please review sizing charts and product details carefully before placing your order.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or you receive the wrong product, we're happy to help.

Please contact us within 30 days of delivery and include:

  • Your order number

  • A description of the issue

  • Clear photos showing the damage or defect

If multiple items with the same design are affected, we may request one additional photo or short video showing all affected items together.

After review, we may provide:

  • A free replacement, or

  • A full refund, when appropriate

In most cases, you will not need to return the damaged item.

Print Placement

Our apparel is professionally printed using Direct-to-Garment (DTG) printing. Slight print placement variations (up to approximately 0.5 inch) are considered normal and are not considered defects.

Dropshipping Apparel

This section applies only to eligible apparel fulfilled by our dropshipping partners.

Eligible Returns (U.S. Orders Only)

At this time, only orders shipped within the United States are eligible for returns.

To qualify for a return, items must be:

  • Unworn

  • Unwashed

  • In original condition

  • Have all original tags attached

  • Returned in the original garment packaging with the SKU label

We do not offer exchanges.

Return Timeframe

Return requests must be submitted within 7 days of delivery.

For orders shipped in multiple packages, the return window begins when the final package is marked as delivered.

Once your return request has been approved, the item must be shipped back within 7 days.

Return Shipping

Customers are responsible for return shipping costs unless:

  • We shipped the wrong item, or

  • The item arrived damaged or defective.

Original shipping charges are non-refundable.

Restocking Fee

Returns that do not meet the return requirements may:

  • Be declined, or

  • Be subject to a 20% restocking fee.

Processing Time

Please allow 5–7 business days after the returned package is received for your refund to be processed.

Non-Returnable Items

The following items are considered final sale and cannot be returned or refunded unless they arrive damaged or defective:

  • Beauty products

  • Bodysuits

  • Face masks

  • Intimates and lingerie

  • Jewelry

  • Swimwear

  • Open-pack wholesale items

  • Clearance or final sale items (when marked)

Incorrect Shipping Address

Please verify your shipping address before placing your order.

We are not responsible for orders shipped to an incorrect address provided by the customer.

Lost or Delayed Packages

Once an order has been transferred to the shipping carrier, delivery times are outside our control.

If your package appears lost or significantly delayed, please contact us. We'll gladly work with the carrier and our fulfillment partners to help resolve the issue.

Refunds

Approved refunds will be issued to your original payment method whenever possible.

Please allow additional time for your bank or credit card company to post the refund to your account.

How to Start a Return

To request a return or report a damaged item, please contact us with:

  • Your order number

  • Your full name

  • A description of the issue

  • Photos of the item (if damaged or defective)

Customer Support Email: shedaxsa23@gmail.com

We strive to respond to all return requests within 1–2 business days.

Questions?

If you have any questions about your order or this Return & Refund Policy, please contact us before making a purchase. We're always happy to help and appreciate your support of Shedaxsa's Place!